Frequently Asked Questions
Everything you need to know about shopping with City Furniture & Appliances.
What are your delivery options and timeframes?
We offer white-glove delivery for all furniture and large appliances. Local deliveries typically arrive within 3-5 business days, while regional shipping may take up to 10 business days depending on stock availability.
Do you offer professional installation for appliances?
Yes, our certified technicians provide professional installation services for refrigerators, ranges, washers, and dryers for an additional fee at the time of delivery.
What is your return policy for furniture items?
We accept returns on furniture within 30 days of delivery, provided the items are in original condition. Please note that a 15% restocking fee may apply, and custom-ordered pieces are non-refundable.
Are financing plans available for large purchases?
Absolutely. We partner with several financial institutions to offer flexible monthly payment plans, including 0% APR options for qualified buyers on select luxury sets.
Do my appliances come with a warranty?
All new appliances include a standard one-year manufacturer's warranty. We also offer extended protection plans that cover parts and labor for up to five years.
Can I track my order status online?
Yes, once your order is processed, you will receive a confirmation email with a tracking number and a link to our real-time delivery portal.